WEBSITE CARE MINI PLAN TERMS OF SERVICE AGREEMENT
This Terms of Service Agreement (“Agreement”) governs the provision of the Care Plan Mini package (“Service”) for your WordPress website. By subscribing to this Service, you agree to comply with the terms outlined below.
The Care Plan Mini includes:
Daily Backups: Your website will be backed up daily to ensure data security.
Site Migration and Cloning: Provided as required for complex updates.
Safe Managed Updates: Updates to WordPress, themes, and plugins will be managed securely.
Bi-Annual Website Upgrade: A comprehensive website upgrade will be conducted twice a year.
SEO and Website Traffic Monitoring: Monitoring to optimise website performance.
24/7 Malware and Vulnerability Scanning: Continuous security monitoring.
Monthly Reports: Summary reports outlining website performance and updates.
Subscribers receive 2 small changes per month. A small change is defined as a task requiring less than 30 minutes, such as updating text or images. This does not include:
Fixing broken functionality requiring extensive problem-solving.
Creating new pages.
Significant page restructuring.
One full-site malware cleanup per year is included in the plan if an infection occurs that cannot be removed via a site roll-back.
Any additional malware cleanups beyond this annual inclusion will be charged at $300 + GST.
If the website is not hosted with us, malware infections are not covered under this plan and will be cleaned at $300 + GST per occurrence.
Any additional work beyond the included scope will be quoted and charged at an ad hoc rate of $200 per hour.
Standard response time is 24–48 hours for all requests.
The Service may be canceled at any time with 30 days’ written notice.
The monthly fee is $80 per month + GST, due in advance of service provision.
Additional work exceeding the included support will be billed separately at the agreed rate.
While we take all reasonable precautions, we are not responsible for any direct, indirect, incidental, or consequential damages that may arise from the use of this Service.
The Client is responsible for ensuring compliance with applicable laws and regulations related to website content and data protection.
This Agreement may be updated from time to time, and continued use of the Service constitutes acceptance of any changes.
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